{"id":12,"date":"2025-10-12T12:56:40","date_gmt":"2025-10-12T12:56:40","guid":{"rendered":"https:\/\/brown-squirrel-963741.hostingersite.com\/?page_id=12"},"modified":"2025-12-05T18:00:17","modified_gmt":"2025-12-05T18:00:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kokabrinumi.lv\/en\/refund_returns\/","title":{"rendered":"Terms of Use and Delivery Policy"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"paraugs-lieto\u0161anas-noteikumie\">Terms of Use and Delivery Policy<\/h3>\n\n\n\n<p>These Terms of Use describe the conditions under which the website provides content, products, and services.\nVendija Varlamova \u2014 self-employed individual, Registration No. 130190, Address: C\u0113su nov., Stalbes pag., hereinafter referred to as the Online Store, ensures access to the website and offers goods\/services in accordance with the terms set out below.<\/p>\n\n\n\n<p><strong>1. General Terms<\/strong><\/p>\n\n\n\n<p>When a consumer purchases goods\/services through the website, such a transaction is considered a Distance Contract and is subject to the laws and regulations of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law and the Cabinet of Ministers Regulations on Distance Contracts, among others.<\/p>\n\n\n\n<p><strong>2. Making a Purchase<\/strong><\/p>\n\n\n\n<p>The prices and specifications of products sold in the online store are displayed next to each product.<\/p>\n\n\n\n<p>To place an order, add the desired items to your shopping cart, fill in all required fields, and choose a delivery method.\nThe total cost, including delivery, will be shown on the screen.\nComplete the payment to finalize your order.<\/p>\n\n\n\n<p><strong>3. Payment Terms<\/strong><\/p>\n\n\n\n<p>Nor\u0113\u0137inu val\u016bta vietn\u0113 ir eiro. Pirkumu iesp\u0113jams apmaks\u0101t izv\u0113loties sekojo\u0161as maks\u0101jumu metodes, ko nodro\u0161ina maks\u0101jumu platforma Montonio.<\/p>\n\n\n\n<p>Available payment methods (adjust to match your store):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Latvijas internetbanku maks\u0101jumi: Swedbank, SEB, Citadele un Luminor<\/li>\n\n\n\n<li>Igaunijas internetbanku maks\u0101jumi: Swedbank, SEB, Luminor<\/li>\n\n\n\n<li>Lietuvas internetbanku maks\u0101jumi: Swedbank, SEB un Luminor<\/li>\n\n\n\n<li>Visa\/Mastercard kar\u0161u maks\u0101jumi<\/li>\n\n\n\n<li>Paypal<\/li>\n\n\n\n<li>APPLE PAY<\/li>\n<\/ul>\n\n\n\n<p>When paying via online banking, please confirm the payment and click \u201cReturn to Merchant\u201d.<\/p>\n\n\n\n<p>Personas dati, kas nepiecie\u0161ami maks\u0101jumu veik\u0161anai, tiek nodoti licenc\u0113tai maks\u0101jumu iest\u0101dei Montonio<\/p>\n\n\n\n<p>Payment-related personal data is processed by the licensed payment institution Montonio.\n\nThe contract enters into force once a successful payment has been received in the online store\u2019s bank account. If, for any reason, the order cannot be fulfilled, the Buyer will be notified, and the full amount will be refunded as soon as possible, but no later than 14 days after receiving the notification.<\/p>\n\n\n\n<p><strong>4. Delivery Terms<\/strong><\/p>\n\n\n\n<p>Goods are delivered to the following countries: Latvia, Lithuania, Estonia, Austria, Czech Republic, Germany, Spain, Hungary, Italy, the Netherlands, Poland, Slovakia, France, and Romania.\n\nOrders are shipped using the following delivery methods:\n(insert your options here, e.g., parcel lockers, courier services, or local pickup).\n\nAll duties and taxes required to receive the shipment in the destination country must be covered by the Buyer.\nDelivery costs are displayed before the order is confirmed.\n\nPurchased goods are delivered to the address provided by the Buyer within 1\u20133 working days.\nIn exceptional cases, we reserve the right to deliver goods within up to 45 calendar days, informing the customer in advance.<\/p>\n\n\n\n<p>5. Returns<\/p>\n\n\n\n<p class=\"translation-block\">Since all items are custom-made \u2014 personalized with designs, engravings, or text chosen by the client \u2014 they cannot be returned or exchanged, except in cases where the item is damaged or defective upon receipt.<\/p>\n\n\n\n<p>Please double-check all entered information (name, text, date, design) before confirming your order.<br>Ja paman\u0101t k\u013c\u016bdu, sazinieties ar mums <strong>p\u0113c iesp\u0113jas \u0101tr\u0101k<\/strong>, pirms izstr\u0101d\u0101jums non\u0101k ra\u017eo\u0161an\u0101.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>6. Consumer Rights for Non-Conforming Goods<\/strong><\/p>\n\n\n\n<p>The Online Store is responsible for any product non-conformity or defect that appears within 6 months after delivery to the customer, unless this is inconsistent with the nature of the item or the defect.\nThe Buyer must inform the Seller of any non-conformity immediately, within 2 months of detecting it \u2014 by submitting a complaint.<\/p>\n\n\n\n<p>The Online Store is not responsible for defects caused after the goods have been delivered to the Buyer.\nIf a defect for which the Seller is responsible is found, the Buyer is entitled to request a repair or replacement free of charge.<\/p>\n\n\n\n<p>If replacement or repair is not possible, the Seller will refund all payments made under the Distance Contract.\nThe Seller will provide a written response to consumer complaints within 15 days.<\/p>\n\n\n\n<p><strong>7. Processing of Buyer\u2019s Personal Data<\/strong><\/p>\n\n\n\n<p>The Online Store processes only the personal data that the Buyer provides when placing an order \u2014 such as name, surname, email address, etc.<\/p>\n\n\n\n<p>Personal data may be shared with delivery service providers for order fulfillment.<\/p>\n\n\n\n<p>If you have clearly agreed to receive marketing messages, we may occasionally contact you with news and offers. For this purpose, we process the email address provided during sign-up.\nThe Buyer may unsubscribe by emailing info@kokabrinumi.lv\n.<\/p>\n\n\n\n<p><strong>8. Dispute Resolution<\/strong><\/p>\n\n\n\n<p>For matters not covered by these Terms, both the Buyer and the Seller agree to follow the laws of the Republic of Latvia.<\/p>\n\n\n\n<p>Disputes shall first be resolved through negotiations or written communication.\nIf the dispute cannot be resolved amicably, it shall be settled in the courts of the Republic of Latvia, following Latvian legislation.<\/p>\n\n\n\n<p>The Buyer also has the right to submit disputes to the Consumer Rights Protection Centre (PTAC) or to European Union dispute resolution bodies.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Lieto\u0161anas noteikumiem: Vendija Varlamova saimniecisk\u0101s darb\u012bbas veic\u0113jaRE\u0122ISTR\u0100CIJAS NR. 130190, ADRESE C\u0113su nov. Stalbes pag. , turpm\u0101k \u2013 internetveikals \u2013 nodro\u0161ina<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":8,"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":29785,"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/29785"}],"wp:attachment":[{"href":"https:\/\/kokabrinumi.lv\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}